Refund Policy

1. Scope

This Refund Policy applies to digital content purchased within Garage Sprint, including Virtual Items. Purchases are processed by the relevant app store or payment provider. This policy operates alongside, and does not limit, any rights you have under the Australian Consumer Law or the applicable app store rules.

2. Statutory rights

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot be excluded by law, including under the Australian Consumer Law (e.g., for a major failure).

3. How to request a refund

To request a refund, contact us at team@playgaragesprint.com within 7 days of purchase, providing:

• Your purchase order or transaction number;

• Your player name or the email associated with your account;

• The reason for the request; and

• Any supporting information (e.g., screenshots) that may assist our review.

Refunds for purchases made through an app store may also need to be requested through that store's own refund process; we will direct you where appropriate.

The timeframe does not affect any rights you may have under applicable consumer law.

4. When refunds are available

We will review each request fairly. Refunds are typically available where:

• The digital content was not delivered or could not be accessed due to a technical fault on our side and the issue cannot be resolved;

• You were charged more than once for the same purchase

Virtual Items that have been consumed or used in gameplay that has been spent, are generally not refundable, except where required by law or app store policy.

5. Processing

Approved refunds are issued through the original payment method or app store. We aim to process approved refunds within 5 business days, although the time for the amount to appear in your account depends on your payment provider.

6. Contact us

For refund or billing questions, contact us at team@playgaragesprint.com.